Last updated on November 2024

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Who are we: Play’n GO Music

Our address: Play’n GO Malta Limited, 35, Triq id-Dejqa, Valletta, VLT1434, Malta. You may get in contact with us via email at: dataprotection@playngo.com

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This website is operated by Play’n GO Music. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Play'n GO Music site and governs data collection, processing and usage by all companies within Play’n Go group. By using the Play'n GO Music site, you acknowledge and consent to the data practices described in this statement and to your data being shared with companies within our group.

 

This Privacy Policy contains information about:

 

1. Collection of your Personal Information

2. Use of your Personal Information

3. Who has access to your Personal Information?

4. Transferring your Information outside of the EU

5. Storing and Securing your Personal Information

6. 18 or Under

7. Your Choices and Rights

8. Use of Cookies

9. Your Rights

10. Your Right to Complain

11. Changes to this Statement

 

1. Collection of your Personal Information

Play'n GO Music collects personally identifiable information, such as your first name, last name, country/region, address, city/state, postal code, email address, phone/mobile number, and company name. We collect information from you through your use of our site, when you purchase merchandise or register on our site. We collect information from you based on one or more of the following lawful bases: (i) consent: you have provided us with consent to process your personal data for a specific purpose; (ii) Contract: the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract; (iii) Legal obligation: the processing is necessary for us to comply with a legal obligation; (iv) Processing is necessary for a legitimate purpose of the controller except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

 

There is also information about your computer hardware and software that is automatically collected by Play'n GO Music. This information can include: your IP address, device type, browser type, domain names, access times and referring website addresses. This information is used by Play'n GO Music for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Play'n GO Music site. Play’n GO Music do not use the information you provide to make any automated decisions that might affect you.

 

2. Use of your Personal Information

We may use your information for the purposes of:

 

• delivering services which you have requested

• processing orders

• contacting you to respond to a question

• informing you of other products and services which may be available

• seeking your opinion on current or potentially new services that may be offered

• notifying you of changes to our products and/or services

 

3. Who has access to your information?

In order for Play’n GO Music to provide you with our services, we will work with third parties who provide services on our behalf. We will share information with third parties who perform services (Service Providers). Service Providers include:

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• Manufacturing Services. Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide our Services to you.

• Payment Processors. Information regarding your purchase and payments is shared with billing and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors, so that we can provide our Services to you.

• Analytic and Digital Marketing Providers. Information regarding your use of our Services and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services, (see section 8 - cookies below for more details)

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Play'n GO Music does not sell, rent or lease its customer lists to third parties. Play'n GO Music may, from time to time, contact you on behalf of external business partners about a particular offering that Play'n GO Music believes may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Play'n GO Music may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or to process orders and arrange deliveries. All such third parties are prohibited from using your

personal information except to provide these services to Play'n GO Music, and they are required to maintain the confidentiality of your information.

 

Play'n GO Music keeps track of the web sites and pages our customers visit, in order to determine what Play’n GO Music services are the most popular. This data is used to deliver customized content and advertising within Play'n GO Music to customers whose behaviour indicates that they are interested in a particular subject area.

Play'n GO Music web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law, to the legitimate request of any authorised lawful authority and/or comply with legal process served on Play'n GO Music or the site; (b) protect and defend the rights or property of Play'n GO Music; and, (c) act under exigent circumstances to protect the personal safety of users of Play'n GO Music, or the public.

 

4. Transferring your information outside of the EU

As a multinational company your data may be transferred to, and stored in, countries outside of the European Union. These counties may not have similar or as stringent Data Protection Laws as the EU. By using this website and submitting your information you are agreeing to this transfer, storing and processing. Should we or our sub processors transfer your information outside of the EU in any way we will ensure the appropriate safeguards are in place and take reasonable steps to ensure your personal information receives the adequate level of protection and appropriate security measures are taken to ensure that your privacy rights are protected as shown in this policy. Should it be that you are accessing this site when outside of the EU your information may then be transferred outside of the EU to provide you with the services you requested.

 

5. Storing and securing your personal information

Play'n GO Music secures your personal information from unauthorized access, use or disclosure. Play'n GO Music secures the personally identifiable information you provide on computer servers in a controlled, secure environment. We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, alternation, unauthorised disclosure or access, use and all other unlawful forms of processing of the personal data in our possession. Unfortunately, the transmission of information via the internet is, by its very nature not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the full security of your data transmitted to us and therefore any transmission is ultimately always at your own risk. When personal information is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

We will store your information for as long as we need to fulfil the purposes we collect the information for. We may store your information after we have stopped providing you our services should it be necessary to meet regulatory requirements and comply with data protection laws and or other legal or contractual obligations.

 

6. 18 or Under

This website is not intended for any person under the age of 18 years of age and we do not knowingly collect or use data relating to any underage persons.

 

7. Your choices and rights

Play’n GO Music will provide a choice about whether you wish to receive information in a newsletter from us or not. If you do wish to receive information from us you will be asked to tick the relevant opt-in box.

 

We will not contact you for Marketing purposes by any channel of communications without your prior consent to do so. You can change your Marketing preferences at any time by contacting us via email: gomusic@playngo.com. Where personal data has been processed on the basis of consent, you have the right to withdraw your consent at any time.

 

8. Use of Cookies

The Play'n GO Music web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your device you are browsing this webpage from. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Play'n GO Music pages, or register with Play'n GO Music site or services, a cookie helps Play'n GO Music to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Play'n GO Music Web site, the information you previously provided can be retrieved, so you can easily use the Play'n GO Music features that you customized.

 

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Play'n GO Music services or Web sites you visit.

The table below explains the cookies we use and the purpose for such use: